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HomeE-Governance

E-Governance

Waste

Reducing NRW: Combating water issues in the Philippines

September 2022

The Philippines is facing an enormous challenge in the water supply and sanitation sector. According to industry estimates, the Philippines […]

No Picture
E-Governance

Strong Interface: SMC expands its online presence with three new services

September 2019

The Shimla Municipal Corporation (SMC) covers an area of 35.34 square km, which is divided into 34 wards. The city […]

Distribution

Status Check: App-based portals help track progress of government schemes

June 2017

In the past two to three years, there has been a spurt in the development of app-based monitoring portals in […]

Water

Sweeping Change: Swachhata-MoUD mobile application improves grievance redressal

March 2017

Over the past three years, the government has focused more on maintaining sanitation and cleanliness standards, and ensuring an open […]

E-Governance

GARV Dashboard: A new approach to electrification monitoring

March 2017

The launch of the GARV dashboard in October 2016 was a key milestone in the history of rural electrification in […]

Utility Focus

Bringing in Efficiency

September 2016

To enhance the efficiency of its service delivery system, the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) has undertaken […]

Water

Citizen App: NDMC develops mobile application to enhance civic services

September 2016

In March 2016, the New Delhi Municipal Council (NDMC) launched a mobile application called NDMC-311 with the aim of improving […]

Gas

Distribution Management: GGL increases ease of doing business through IT initiatives

September 2016

Gujarat Gas Limited (GGL), a merged entity of GSPC Gas Company Limited and Gujarat Gas Company Limited, among others, has emerged […]

Utility Focus

Smart Moves: IT and OT measures taken by APSPDCL

September 2016

Prior to its bifurcation, the erstwhile Andhra Pradesh had four discoms. Of these, Andhra Pradesh Southern Power Distribution Company Limited […]

E-Governance

Customer Appeal: KSEBL’s e-services enhance user experience

September 2016

In the host of information technology (IT) initiatives being taken in the distribution segment, a growing focus on the implementation […]

Water

Tech Smart: BWSSB takes steps to improve billing and revenue collection

June 2016

The Bangalore Water Supply and Sewerage Board (BWSSB) in Karnataka serves approximately 9.5 million customers and is responsible for the […]

Water

App Enabled: KMC upgrades its mobile application to enhance service delivery

June 2016

The Kolkata Municipal Corporation (KMC) is undertaking various technology-related initiatives to create an efficient service delivery system. The authority has […]

Waste

Online Initiatives: MCGM launches a dedicated portal and mobile app

June 2016

In order to support the adoption of smart facilities across the city, the Municipal Corporation of Greater Mumbai (MCGM) has […]

Gas

Communication Channels: IGL leverages technology to expand customer reach

June 2016

Indraprastha Gas Limited (IGL) is one of the key players in the Indian city gas distribution (CGD) market. During the […]

Gas

Tech Connect: MGL’s mobile app focuses on customer convenience

June 2016

Mahanagar Gas Limited (MGL) is one of India’s leading natural gas distribution companies. Established in 1995, MGL is a joint […]

Water

Citizen Engagement: MyGov platform paves the way for better governance

December 2015

In June 2014, the Government of India launched a crowdsourcing platform called MyGov, which aims to foster participatory governance through increased […]

Utility Focus

CRM Strategy: Adani Gas’s technology deployments aim to improve customer interface

December 2015

With nearly 150,000 compressed natural gas (CNG) customers and 190,000 piped natural gas (PNG) customers, Adani Gas Limited has a […]

Utility Focus

Consumer Connections: TPDDL takes CRM initiatives

December 2015

Customer relationship management (CRM) is an important link between the customer and the company. It is important to focus on […]

Water

App Approach: DJB’s mobile applications ensure better customer service

December 2015

In order to support the expansion of smart facilities across the city, the Delhi Jal Board (DJB) has been taking […]

Water

Apna Patna App: PMC adopts application-based governance

December 2015

To meet the need for an efficient service delivery system, the Patna Municipal Corporation (PMC) is planning to undertake IT-related […]

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