Water
Reducing NRW: Combating water issues in the Philippines
The Philippines is facing an enormous challenge in the water supply and sanitation sector. According to industry estimates, the Philippines […]
E-Governance
Smart Cities
Strong Interface: SMC expands its online presence with three new services
The Shimla Municipal Corporation (SMC) covers an area of 35.34 square km, which is divided into 34 wards. The city […]
E-Governance
Status Check: App-based portals help track progress of government schemes
In the past two to three years, there has been a spurt in the development of app-based monitoring portals in […]
Water
Sweeping Change: Swachhata-MoUD mobile application improves grievance redressal
Over the past three years, the government has focused more on maintaining sanitation and cleanliness standards, and ensuring an open […]
E-Governance
GARV Dashboard: A new approach to electrification monitoring
The launch of the GARV dashboard in October 2016 was a key milestone in the history of rural electrification in […]
Water
Bringing in Efficiency
To enhance the efficiency of its service delivery system, the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) has undertaken […]
Water
Citizen App: NDMC develops mobile application to enhance civic services
In March 2016, the New Delhi Municipal Council (NDMC) launched a mobile application called NDMC-311 with the aim of improving […]
Gas
Distribution Management: GGL increases ease of doing business through IT initiatives
Gujarat Gas Limited (GGL), a merged entity of GSPC Gas Company Limited and Gujarat Gas Company Limited, among others, has emerged […]
Utility Focus
Smart Moves: IT and OT measures taken by APSPDCL
Prior to its bifurcation, the erstwhile Andhra Pradesh had four discoms. Of these, Andhra Pradesh Southern Power Distribution Company Limited […]
Utility Focus
Customer Appeal: KSEBL’s e-services enhance user experience
In the host of information technology (IT) initiatives being taken in the distribution segment, a growing focus on the implementation […]
Water
Tech Smart: BWSSB takes steps to improve billing and revenue collection
The Bangalore Water Supply and Sewerage Board (BWSSB) in Karnataka serves approximately 9.5 million customers and is responsible for the […]
Water
App Enabled: KMC upgrades its mobile application to enhance service delivery
The Kolkata Municipal Corporation (KMC) is undertaking various technology-related initiatives to create an efficient service delivery system. The authority has […]
Water
Online Initiatives: MCGM launches a dedicated portal and mobile app
In order to support the adoption of smart facilities across the city, the Municipal Corporation of Greater Mumbai (MCGM) has […]
Gas
Communication Channels: IGL leverages technology to expand customer reach
Indraprastha Gas Limited (IGL) is one of the key players in the Indian city gas distribution (CGD) market. During the […]
Gas
Tech Connect: MGL’s mobile app focuses on customer convenience
Mahanagar Gas Limited (MGL) is one of India’s leading natural gas distribution companies. Established in 1995, MGL is a joint […]
Water
Citizen Engagement: MyGov platform paves the way for better governance
In June 2014, the Government of India launched a crowdsourcing platform called MyGov, which aims to foster participatory governance through increased […]
Gas
CRM Strategy: Adani Gas’s technology deployments aim to improve customer interface
With nearly 150,000 compressed natural gas (CNG) customers and 190,000 piped natural gas (PNG) customers, Adani Gas Limited has a […]
Utility Focus
Consumer Connections: TPDDL takes CRM initiatives
Customer relationship management (CRM) is an important link between the customer and the company. It is important to focus on […]
Water
App Approach: DJB’s mobile applications ensure better customer service
In order to support the expansion of smart facilities across the city, the Delhi Jal Board (DJB) has been taking […]
Water
Apna Patna App: PMC adopts application-based governance
To meet the need for an efficient service delivery system, the Patna Municipal Corporation (PMC) is planning to undertake IT-related […]