March 2014
Investing in Technology
Maynilad’s initiatives to improve water supply
Maynilad Water Services, Inc. is the largest private water concessionaire in the Philippines in terms of customer base, serving a […]
On A Fast Track
GMC expedites application processing through the citizen service centre
The Guntur Municipal Corporation (GMC) covers an area of 45.71 square km and is responsible for the provision of civic […]
Customer First
JUSCO strengthens grievance redressal mechanism through Sahyog Kendra
Until 2004, municipal services in Jamshedpur were provided by the Town Services Division of Tata Steel Limited. The division provided […]
The MIS Advantage
MCC improves water billing process
To improve revenue collection and operational transparency, the Municipal Corporation Chandigarh (MCC) has been taking initiatives to streamline the billing […]
Complaint Redressal
AMC launches a comprehensive system to address civic issues
The Ahmedabad Municipal Corporation (AMC), which is responsible for the provision of basic municipal services in Ahmedabad, was established in […]
Streamlining Services
Andhra Pradesh’s Mee-seva system to improve governance
The Andhra Pradesh government has taken several technological initiatives to improve the provision of civic services. The government launched the […]
Performance Check
PAS project evaluates progress in service delivery
Inadequate availability of reliable and updated data on urban water supply and sanitation services has affected project uptake and allocation […]
Increasing Competition
Market restructuring promotes growth in US natural gas distribution segment
About 70 million customers consuming 20 trillion cubic feet (tcf) of natural gas per annum in the US depend on […]
Scope for ERP
Integrating information and processes in the CGD segment
In the current business environment where competitors are constantly upgrading their capabilities, organisations must strive for operational visibility, control and […]
Asset Integrity Management
Benefits for CGD operators
The primary objective of effective asset integrity management (AIM), which is also known as process safety, is to maintain the […]
Gas Outlook
CGD operators’ perspective
The city gas distribution (CGD) segment accounts for about 10 per cent of the country’s total gas consumption. Although the […]
Crucial Role
IT deployment in CGD operations
As city gas distribution (CGD) operators focus on managing large distribution areas, the adoption of IT services in order to […]
Distribution Automation
Rationalising network management costs
Centralised automation systems play a key role in managing the operational costs of power distribution utilities. These systems, based on […]
Taking Off
Smart grid market in Southeast Asia
With a growing population and the associated increase in the rate of urbanisation and industrialisation as well as the growing […]
Reducing Losses
Technology options for power distribution utilities
The prevalence of high aggregate technical and commercial (AT&C) losses is one of the major problems faced by power distribution […]
Smart Meter Deployment
Consumer and utility gains
Smart meters facilitate collection, measurement and analysis of energy usage through a two-way communication system between the discom and the […]