September 2014
Leading the Way
Successful model for privatising water supply in Malaysia
In 1999, the government of the Malaysian state of Johor decided to privatise the water supply system to ensure adequate […]
Expanding e-Services
CCMC to launch online application system for new water connections
The Coimbatore City Municipal Corporation (CCMC) has been a frontrunner in introducing e-governance initiatives as part of its efforts to […]
Mobile Transactions
MCGM launches online payment application
Established in 1882, the Municipal Corporation of Greater Mumbai (MCGM) is one of the largest civic agencies in India. The […]
Mapping Assets
Application of GIS in BWSSB
The Bangalore Water Supply and Sewerage Board (BWSSB) is responsible for the planning, management and provision of water and sewerage services […]
Free Flow
Round-the-clock water supply planned for select Delhi areas
The Ministry of Urban Development (MoUD) has been emphasising the importance of 24×7 water supply for quite some time now. […]
Interview with Sanjay Jaju
“ICT can help in ensuring cost-efficient delivery of citizen services”
The benefits of deploying information, and communication technology (ICT) solutions to citizens as well as to government agencies include increased […]
Digitising Delhi
Using geospatial data for efficient urban planning
Launched in November 2007, the Delhi State Spatial Data Infrastructure (DSSDI) project is a significant initiative undertaken by the Department […]
Promising Technologies
Nicor Gas improves customer experience through EEPs
Headquartered in Georgia, USA, northern Illinois outfit Nicor Gas is a natural gas distribution company that was established in 1954. […]
Efficient Enterprise
CGD operators use ERP systems to integrate processes
City gas distribution (CGD) operators across the globe have been adopting new technologies to ensure a safe, convenient and reliable […]
Safety Concerns
Need for regulations in operating CGD systems
City gas distribution (CGD) operations involve delivering natural gas in the form of compressed natural gas (CNG) to the automobile […]
Customers First
Adani Gas Limited implements multiple CRM modules
Adani Gas Limited has a wide customer base, with nearly 150,000 compressed natural gas (CNG) customers and 190,000 piped natural […]
Risk Assessment
Integrity management system ensures reliable operations
The integrity management system (IMS) comprises safety management, and analytical operations and maintenance processes that ensure the integrity of city […]
Better Asset Management
CGD utilities undertake network mapping using GIS technology
The geographic information system (GIS) is a software that links geographic information with descriptive information. It allows companies to view […]
Distribution Automation
Discoms focus on completing R-APDRP projects
The deployment of IT systems in the power distribution segment has been led by the Restructured Accelerated Power Development and […]
Investing in IT
RInfra-D deploys new technologies to become smart grid ready
The Mumbai distribution business of Reliance Infrastructure Limited (RInfra-D) is among the frontrunners when it comes to IT adoption in the […]