
Month: September 2014



Leading the Way: Successful model for privatising water supply in Malaysia
In 1999, the government of the Malaysian state of Johor decided to privatise the water supply system to ensure adequate […]

Expanding e-Services: CCMC to launch online application system for new water connections
The Coimbatore City Municipal Corporation (CCMC) has been a frontrunner in introducing e-governance initiatives as part of its efforts to […]

Mobile Transactions: MCGM launches online payment application
Established in 1882, the Municipal Corporation of Greater Mumbai (MCGM) is one of the largest civic agencies in India. The […]

Mapping Assets: Application of GIS in BWSSB
The Bangalore Water Supply and Sewerage Board (BWSSB) is responsible for the planning, management and provision of water and sewerage services […]

Free Flow: Round-the-clock water supply planned for select Delhi areas
The Ministry of Urban Development (MoUD) has been emphasising the importance of 24×7 water supply for quite some time now. […]

Interview with Sanjay Jaju: “ICT can help in ensuring cost-efficient delivery of citizen services”
The benefits of deploying information, and communication technology (ICT) solutions to citizens as well as to government agencies include increased […]

Digitising Delhi: Using geospatial data for efficient urban planning
Launched in November 2007, the Delhi State Spatial Data Infrastructure (DSSDI) project is a significant initiative undertaken by the Department […]



Promising Technologies: Nicor Gas improves customer experience through EEPs
Headquartered in Georgia, USA, northern Illinois outfit Nicor Gas is a natural gas distribution company that was established in 1954. […]

Efficient Enterprise: CGD operators use ERP systems to integrate processes
City gas distribution (CGD) operators across the globe have been adopting new technologies to ensure a safe, convenient and reliable […]

Safety Concerns: Need for regulations in operating CGD systems
City gas distribution (CGD) operations involve delivering natural gas in the form of compressed natural gas (CNG) to the automobile […]

Customers First: Adani Gas Limited implements multiple CRM modules
Adani Gas Limited has a wide customer base, with nearly 150,000 compressed natural gas (CNG) customers and 190,000 piped natural […]

Risk Assessment: Integrity management system ensures reliable operations
The integrity management system (IMS) comprises safety management, and analytical operations and maintenance processes that ensure the integrity of city […]

Better Asset Management: CGD utilities undertake network mapping using GIS technology
The geographic information system (GIS) is a software that links geographic information with descriptive information. It allows companies to view […]


Distribution Automation: Discoms focus on completing R-APDRP projects
The deployment of IT systems in the power distribution segment has been led by the Restructured Accelerated Power Development and […]

Investing in IT: RInfra-D deploys new technologies to become smart grid ready
The Mumbai distribution business of Reliance Infrastructure Limited (RInfra-D) is among the frontrunners when it comes to IT adoption in the […]