Utility Focus
Consumer Connections: TPDDL takes CRM initiatives
Customer relationship management (CRM) is an important link between the customer and the company. It is important to focus on […]
customer relationship management (CRM)
Gas
Customer Connect: CRM strategies gain increasing importance in CGD operations
Customer relationship management (CRM) is used to reduce a company’s costs and enhance its profitability by ensuring high levels of […]
Gas
CRM Strategies: CGD utility experience
In order to establish, develop, maintain and optimise a long-term relationship between customers and an organisation, it is essential to […]
Distribution
Deployment Choice: Outsourcing likely to prevail over in-house IT implementation
IT has emerged as a key enabler in improving the efficiency of power utilities. Companies are increasingly deploying IT applications […]