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Homecustomer relationship management (CRM)

customer relationship management (CRM)

Utility Focus

Consumer Connections: TPDDL takes CRM initiatives

December 2015

Customer relationship management (CRM) is an important link between the customer and the company. It is important to focus on […]

Gas

Customer Connect: CRM strategies gain increasing importance in CGD operations

September 2015

Customer relationship management (CRM) is used to reduce a company’s costs and enhance its profitability by ensuring high levels of […]

Gas

CRM Strategies: CGD utility experience

June 2015

In order to establish, develop, maintain and optimise a long-term relationship between customers and an organisation, it is essential to […]

Distribution

Deployment Choice: Outsourcing likely to prevail over in-house IT implementation

September 2014

IT has emerged as a key enabler in improving the efficiency of power utilities. Companies are increasingly deploying IT applications […]

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